Legal

DEI Books is a marketplace made up of independent sellers who run their own bookstores. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from store to store.

If you’re a seller outside of the EU, you must set a return policy whenever you edit or create a new listing for a physical item, even if it is to let buyers know you do not accept returns or exchanges on that listing. 

If you enter into a return agreement with a buyer via DEI Books Messages, we require you to fulfill that agreement. This may include:

• Issuing a refund for the returned item(s)
• Providing DEI Books with proof of shipping for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly via DEI Books Messages. Buyers are also encouraged to contact you if they experience any issues.